Guiding a Telecare Service to Strategic Growth and Enhanced Partnerships
A local authority operating a comprehensive telecare service, including a 24/7 response centre, was successfully maintaining high-quality services while working with local partners throughout the pandemic. Recognising they were at a strategic crossroads, the management engaged TECS Advisory for support in analysing key risks and opportunities and determining the best strategic options.
What did we do?
Strategic Analysis: We conducted a thorough analysis of key risks and opportunities.
Action Plan: We provided a detailed report with strategic options and next steps in the form of an action plan.
What were the outcomes?
Focused Strategy: The report helped management focus on key strategic opportunities, resulting in increased revenue and a growing customer base.
Ongoing Support: TECS Advisory continued to provide advice and support in several key areas:
Tender Support: We produced tenders that has led to winning new business and inclusion in a key national framework agreement. Supporting the client in responding to tender opportunities.
Partnership Introductions: We introduced potential new partners to the authority.
Procurement Assistance: We assisted with the authority’s procurement requirements.
Our support has enabled the authority to capitalise on strategic opportunities, enhance service quality, and expand its customer base.
