A local authority operating a small to medium-sized in-house telecare service, including a 24/7 response centre, faced emerging operational and financial risks. The senior management team were concerned and asked TECS Advisory to review the service.

A housing group with a highly successful telecare service was at a crossroads, facing the recommissioning of a major public sector contract and the need to invest in digital transformation. The group needed independent support to evaluate potential options, considering key risks and opportunities.

A local authority operating a comprehensive telecare service, including a 24/7 response centre, was successfully maintaining high-quality services while working with local partners throughout the pandemic. Recognising they were at a strategic crossroads, the management engaged TECS Advisory for support in analysing key risks and opportunities and determining the best strategic options.